Consignment FAQ's

At Hello Again we pride ourselves in having a state of the art Consignment Software Program and Point of Sale, called Liberty4 Consignment. It is very sophisticated and accurately tracks all items each consignor brings in, along with storing photos and history of transactions both consignment and purchases of each customer.

Per our current consignor contract, we give the consignor 50% of the final sales price.

The term of this contract is 120 days, which is an industry standard in the resale of consigned goods. At the discretion of Hello Again we may agree to extend the consignment on select items for 30 additional days at terms mutually agreed upon by Hello Again and the consignor. The consignment contract begins on the day the merchandise is entered into our inventory system and placed on our showroom floor.

We have an automatic markdown system that will automatically markdown consigned items to 15% off the original price on day 41 and then 25% off original price on day 81. Hello Again reserves the right to discount items for purpose of sales and special events.

Hello Again prices all of the items to ensure the best possible price for the merchandise. Hello Again has the sole right to establish the merchandise pricing. While determining price Hello Again will take into consideration original valuation, current market price, condition, and age of a piece. If Hello Again deems necessary, select consigned items may have a small handling, storage, or cleaning fee.

Though all reasonable care will be taken to ensure the safety of articles consigned with Hello Again, Hello Again will not be liable for loss or damage to merchandise consigned by any reason including but not limited to, theft, fire, water damage or natural disaster. It is the consignor’s responsibility to maintain Renters or Homeowners insurance so your items will be covered due to any of the above mentioned problems should they arise.

Payment for each month’s sales will be available to Consignor on the 10th of the month following the sale date of merchandise. As an example, if an item sells on June 15th, the consignor has funds available to cash out on July 10th. However, once items sell you immediately have in-store credit available to spend any time. Consignors are responsible for picking up their checks any time on or after the 10th of the month.  

Our consignment agreement is a contract. Therefore, if the contract is broken by the consignor and items are picked up early for any reason, there is a 10% restocking fee that is determined off the original sales price. We spend our time and utilize our space to display your items in order to get the best price we can for you, therefore we hope you give us the full time per the agreement to ensure we can sell your items.